Frequently Asked Questions, FAQs
Frequently Asked Questions on D4directory site
Question: What are the Plans you offer?
We offer three plans, Economy, Popular, and Professional plan.
Question: What is Economy Plan?
It is for one year duration and it comes with 3 FREE extra months.
Question: What is Popular Plan?
It is for two years duration and it comes with 4 FREE extra months.
Question: What is Professional Plan?
It is for three years duration and it comes with 6 FREE extra months.
Question: What is included in a Plan?
A large area for text, business information and description, contact info. such as web site and email. The texts can be in different languages with some available (limited) fonts, colors, and sizes.
* An interactive Google map,
FREE features(all optional);
* A FREE personalized “permalink”. The client may choose a relevant permalink wording for the page,
* A FREE quarter, mid or three quarter of year extension for first time clients,
* FREE addition of three small images related to the business,
* the page will be classified under one specific category and or subcategory for easy search,
Clients do not have access to the site or page. We make it for them.
Registered clients must provide us with the content of their pages.
Text: minimum 300 words of description/explanation of the business. The text can be in two languages but one must be in English if possible.
Images: You may send us images (i.e logo).
Texts and images must be directly related to the business or will be rejected.
Question: How long the FREE months are available?
While we try to do our best to offer them on an ongoing basis, the management reserves the rights to change/modify/remove or delete any part of the directory including the FREE months.
Question: Can I upgrade my plan at a later time?
Yes. All plans can be upgraded anytime.
Question: How can I make my business directory page?
When you register on our directory, you send us all your information, texts, or images that you wish to post on your page and we will take care of it.
After your page is fully functional, there is no change possible unless you move or change your phone/email then we will change them any time.
Please note not all changes are either possible or allowed.
Question: What currency are your prices?
All of our prices are listed in CANADIAN dollars unless otherwise specified.
However, if you are not paying by Canadian dollar When transacting, your bank will determine the exchange rate.
Question: Are there any additional fees?
No. we have NO additional fees or hidden fees!
Question: What forms of payment do you accept?
* We accept major credit cards, business check, money order as well as Paypal payments.
However, payment for registration is carried out by Paypal.
* Payments by check or money order must be mailed to our mailing address. Please write to us for details.
* We do not accept cash.
Question: How will you invoice me?
* When you register on site, you will be charged automatically by Paypal.
* On renewal anniversary, all accounts will be renewed automatically.
* For customers paying by check or money order, invoices are sent via mail.
Question: Do you allow adult content, video/movie, games, gambling, MLM, image gallery, on your Directory?
NO. Not at all.
Question: How long does it take to get my page or my advertisement setup?
When you provide the material such as text or images, it will takes up to 3 working days to set it up.
Question: What are the advantages of being in the Directory?
We never close. This is true for all customers all over the planet.
We are omnipresent.
We provide an efficient route for your presence in the global Internet which will allows you to build a successful online business.
We rise to the challenge. We have a group of experienced employees to solve any problem we may encounter as soon as it arises.
We are affordable: More value, better quality, more features and flexibility than many other directories.
Question: My Business does not fit into any category/subcategory listed. What can I do?
We will be gladly add a new category/subcategory to accommodate your business.
Question: Can I submit any image/picture for my page?
Images/Pictures must be: a, owned by you; b, in the standard .jpeg format; b, relevant; c, of specific size of ( 800 by 200 ) and d, be approved by Management.
Question: How often the site may go down?
We have our data in two different locations which guarantees the best performance. However, there can be situations that is out of our control such as bad weather causing some equipment to malfunction.
Question: I have sent an email for a correction. Why the correction has not been done yet?
It usually takes up to 7 business days for a change to take effect.
Q. How do I let my customers know I have a page on Directory?
We recommend you add it to your business card, social media channels, advertising material, on your phone greeting message or other places you see it fit! You can increase your sales drastically.
Question: Do you offer a Money Back guarantee?
No! You will be charged by Paypal on our behalf after registering on site. However, you may cancel within the first 48 hours for full refund.
Question: Do you put banners or pop-ups on my page?
No. However, we may add advertisement of similar businesses at the bottom of your page.
Do you offer a shopping cart?
* No. It’s not possible to add it to your page on Directory.
* We can make you a web site with shopping cart capabilities if interested.
What is the cancellation policy?
Full refund is provided for which ever date comes first. If no. 1. Canceled within THREE (3) days after the page is available online or no. 2. within FIVE (5) days after payment. On both cases email notification must be sent for this purpose. Email time in not relevant. No refund is provided if canceled after one of the dates mentioned above.
Do you Still Have Questions?
Please feel free to drop us a line and let us know how we can help you. . .